If you are scheduling public or Department of Human Services (DHS) transportation please call your local transit provider's telephone number below, according to your area of residency:
Schedule A Pick-Up
1-833-799-7433 (or RIDE)
If you need to arrange Medicaid non-emergency transport in the Southwest Georgia region please call:
Riding Rules and Instructions
You may call up to one week in advance to schedule a trip; or, at a minimum, call no later than 2:00 PM, the day before you need a trip.
Seat availability is not guaranteed.
The best time to ride is during off peak times. Try to schedule appointments during the off peak times to increase chance of seat availability:
- Mon-Fri: 10 AM - 2 PM and 6 PM to 8 PM.
- Saturday: 8AM - 4PM
- Last pick up for the day Mon-Fri is at 7:30 PM and Saturday at 3:30PM.
- Trips requests must be made by 2:00 P.M the day before the day of service.
- Be ready an hour before the scheduled pick-up time. Sometimes vans run late due to congestion so plan to wait one hour past the scheduled time.
- Riders must have exact fare. Drivers do not make change.
- Seat belts must be worn at all times.
- Remain seated until the van comes to a complete stop. Operators must sometimes stop quickly.
- Please reserve seating at the front of the bus for elderly and disabled passengers.
- All service animals are allowed on the bus.
- Children under the age of 13 must be accompanied by an adult.
- Eating, smoking and drinking are not allowed.
- Radios must be listened to through earphones only.
